Outsourcing

Desktop Support

Lore's IT-Support capabilities are scalable and tailored to augment your existing IT staff capabilities. Lore manages the full life-cycle support of IT infrastructures including consulting, assessments, designs, project implementations, maintenance, optimization and training.

In order to fulfill the highest quality levels of service to our customers, Lore Systems maintains strong relationships with industry leaders such as Microsoft, Dell Novell, Cisco, Citrix, EMC, HP/Compaq, Apple and IBM. With consistent, up-to-date training, Lore Systems easily supports maintenance and training programs and offers cost effective solutions for most any requirement.

Lore has Gold and Platinum programs in place that offer technical support, consulting, related computing and system resources to your business. The support plans include, ensuring reliability, availability and security of your IT Infrastructure, service patches and updates, including remote/ secure access by Lore’s Network Operation Center, unlimited customer portal access, professional services, priority escalation and response time, guaranteed on-site emergency response, administration support, and access to advance replacement parts.

Lore's IT Support packages include:

  • Guaranteed 4-hour On Site Emergency Response Service.
  • 24x7x365 Live Help Desk Support
  • 24x7x365 Network Monitoring
  • 24x7x 365 Client Portal (where customer can log and track trouble tickets in real-time)
  • Assigned Primary and Secondary Engineers.
  • Detailed Monthly Reporting
  • Guarantee on all Engineering Projects

The areas of support covered include but are not limited to:

  • Network Analysis and Assessment
  • Network Security
  • Virus Protection
  • Server Upgrades
  • Network Administration
  • Workstation Support
  • Help Desk Support
  • Application and Operating Support
  • Network Hardware Support

Gold plan covers business hours Monday ?Friday 9 am to 5 pm EST Platinum Plan covers 24x7x365